This Privacy Policy (the “Policy”) sets out how Xolopak ®, handles or deals with your Personal Information including sensitive personal data which it collects, receives, possesses, stores, deals or handles while you use Xolopak’s website or otherwise interact with us during our course of relationship.

This Policy may be modified in view of changes in business, technology, regulatory framework and the like. The modification will be intimated to you online. You are encouraged to regularly visit this page to review the policy and any modifications.

1. Information We Collect

When you browse our website, we collect your Personal Information such as your name, Email Address and contact details provided voluntarily by you. We also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Please note that our website is not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to remove that information.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our services.
• To personalize your experience on our website.
• To send you updates, newsletters, or promotional materials if you have opted to receive them.
• To analyze and monitor website usage, trends, and activities.
• Improving your experience while by presenting advertising, products and offers tailored to you.

We will make best efforts to keep your personal information confidential and will place reasonable security controls to protect it. Your Personal Information will be kept confidential as required under applicable laws.

Xolopak may at its discretion engage Third Parties i.e., a Service Provider who associates with Xolopak and is involved in handling, managing, storing, processing, protecting and transmitting information of Xolopak and shall include all Sub-Contractors, Consultants and / or the representatives of such third party. Such third party though external to Xolopak shall be subject to contractual commitment to adhere to Xolopak’s guidelines as to management, treatment and secrecy of Personal Information.

We shall use Non-Personal Information automatically collected and stored by us to understand and analyze trends, to administer our services, to learn about user behavior on the apps and while using our services, to gather demographic information about the user base as a whole and to measure traffic patterns on our network and apps. As Non-Personal Information does not personally identify you, we may use and disclose Non-Personal Information at our discretion.

3. Transfer of Information

Xolopak may transfer your Personal Information or other information collected, stored, processed by it to any other entity located in India or outside only in case it is necessary for providing services to you or if you have consented (at the time of collection of the relevant information) to the same. In the event of such transfer same level of data protection as is adhered to by us, will be ensured.

4. Sharing and Disclosure

We do not sell or rent personal information to any third-party entities. We limit the disclosure of the Personal Information to certain circumstances, as provided below:

a. Corporate Restructuring: During restructuring of business or re-organization, we may have to share information provided by you with the other business entities. Rest assured, if such a transaction occurs the other business entity or the newly combined business entity would be required to follow this Privacy Policy.

b. Partners: we engage a number of vendors, consultants, contractors and take support of our group companies or affiliates (hereon referred to as our Partners).These Partners and their employees operate under a contract and strict security & confidentiality restrictions.

c. Legal Reasons: The information provided by you may be shared with our other entities and affiliates to help in detecting and preventing identity theft, frauds and other illegal activities; correlate or map related accounts to prevent misuse of our products & services.

d. Government or judicial process: We may share your Personal Information with the government / government authorities or agencies and legal or judicial authorities for any investigation or to comply with the legal process.

5. Third Party Websites, Applications and Services

Xolopak website may include links to other third party websites/applications. Such websites/applications are governed by their respective privacy policies, which are beyond our control. Once you leave our servers, use of any information you provide may be governed by the privacy policy of the operator of the website/application you are visiting.

6. Access, Correction and Deletion

We shall make all efforts to keep our records updated and accurate with your latest information. You shall have the right to :

• Access, correct, delete your personal information
• Opt-out of receiving promotional emails
• Disable cookies through your browser settings

Additionally, we may not be able to process your request of correction, updation or deletion, in case the same is not supported by valid documents or data retention if required by the applicable law.

7. Feedback and Grievance Redressal

We are committed to safeguard your personal information collected and processed by us. In case of any concern regarding protection of your personal information, you can contact us at xolo.sales@xolopak.com. We shall strive to redress your concern expeditiously and effectively.