VISITORS TO THIS WEB SITE ARE BOUND BY THE FOLLOWING TERMS AND CONDITIONS (“TERMS”) SO PLEASE READ THE FOLLOWING TERMS CAREFULLY BEFORE CONTINUING TO USE THIS SITE.

Welcome to Xolopak ®(“we”, “us”, or “our”), a sustainable manufacturing company specializing in eco-friendly wooden cutlery. These Terms and Conditions (“Terms”) govern your use of our website https://xolopak.com/terms/ (the “Site”). By continuing to access and use the Site, you shall be deemed to agree to these Terms. If you do not agree to any of the terms, please do not access the Site.

1. Use of the Site

You agree to use the Site for lawful purposes only. You agree not to misuse the Site in any way that could harm us or any third party. This includes attempting to gain unauthorized access to the Site, interfering with its operation, or posting any harmful or misleading content.

2. Product Information and Orders

We strive to ensure all product descriptions are accurate. However, we reserve the right to correct errors, inaccuracies, or omissions at any time, including after an order has been placed.

We reserve the right to refuse or cancel orders at our sole discretion.

3. Sustainability Commitment

We are committed to sustainable practices and minimizing our environmental footprint. While we take great care in ensuring our wooden cutlery is eco-friendly and responsibly sourced, individual usage, disposal, and local recycling guidelines are outside our control.

4. Intellectual Property

All Intellectual Property rights in the Site, design, text, graphics, applications, software, underlying source code and all other aspects belong to the Company and / or its affiliates. Your access to the Site or use thereof shall not grant in your favour, by implication, estoppel or otherwise, any license, right, title or interest to use any marks appearing on the Site without the prior written consent of the Company or the third party owner thereof.

5. User Submissions

If you submit reviews, photos, testimonials, or other content:

• You grant us a non-exclusive, royalty-free license to use, modify, and display such content in any medium.
• You represent that the content is yours or that you have the right to share it.
  We may, at our discretion, remove or refuse to display any content that we believe is inappropriate or violates these Terms.

6. Privacy

We respect your privacy. Please review our Privacy Policy to understand how we collect, use, and safeguard your information.

7. Payment and Shipping

All payments must be made through our approved payment processors as per applicable laws. Shipping times and costs vary based on location. We are not responsible for delays caused by external carriers or customs processes.

8. Returns

We stand behind the quality of our products. If you receive a defective or incorrect item, please contact us within 7 working days of receipt and we shall assist you with a suitable solution.

9. Disclaimers:

a. You agree that the Site is a platform provided purely on a “best endeavour” basis and subject to acceptance of these Terms. The Company shall not be responsible or liable for any loss, injury or any other liability (financial or otherwise) to any user arising due to access or use of the Site.

b. The service is accessed via the World Wide Web (www) which is independent of the Site and the Company. Your use of the World Wide Web is solely at your own risk and subject to all applicable national and international laws and regulations. The Company has no responsibility for any information or service obtained by you on the World Wide Web.

10. Permissible use of contents:

a. The content (information, communications, images, logos, trade names / trademarks, videos and sounds contained on or available through Site) is provided by the Company, its affiliates, independent content providers and third parties. The contents available on the Site are properties of the Company, its affiliates, independent content providers or third parties. The contents of the Site cannot be reproduced, modified, transferred, distributed, republished, downloaded, posted or transmitted in any form or by any means including but not limited to electronic, mechanical photocopying or recording without the prior written permission of the Company.

11. No Warranty:

The Company stands committed to make reasonable efforts to update or correct any information that appears on the Site. However, the Company does not make any representation or warranty (expressed or implied) in relation to or in any way guarantee that any information available on the Site at any given time is accurate, complete, current or error free or make any representation or warranty with regards to merchantability, title, fitness for a purpose or non-infringement. The Company expressly disclaims all responsibilities for any misinformation, inconvenience, loss or financial or other damage caused to you due to the use of the Site. Information is supplied on “as is basis” and upon the condition that the persons receiving the same will make their own determination as to its suitability for their purposes prior to its use or in connection with the making of any decision using such information. The technical specifications and settings of your computer and its display may affect the accuracy of display of colours.

12. Limitation of Liability

a. In no event the Company including its affiliates, directors, officers, agents, employees shall be liable for any loss or damage whatsoever including not limited to direct, indirect, punitive, incidental and consequential damages, loss of profit, loss of data, loss of goodwill resulting from the use or inability to use the Site whether based on warranty, contract, tort or in any other means or action.

b. The Company, to the fullest extent permitted by law, disclaims all warranties and liability related to your access or use of the Site. Recognizing the special circumstances relating to the Site you agree to waive as against the Company, its affiliates, officers and employees, to the fullest extent permissible by law, any claims including for loss of business howsoever arising from or relating to the use of the Site. Without prejudice to the above the Company’s maximum liability, if any, is restricted to the transaction fees paid to the Company by you in respect of the relevant service.

13. Indemnity:

You shall indemnify and keep indemnified the Company and its officers, directors, employees, customers, affiliates, agents and licensors harmless from and against any and all claims (including third party claim), losses, suits, proceedings, action, liabilities, damages, expenses and costs (including attorney’s fees and court costs) which the Company may incur, pay or become responsible for as a result of breach or alleged breach of your representations or obligations under the Terms and Conditions, any failure by you to comply with applicable law, breach of privacy, defamation, infringement of intellectual property rights of the Company and any third party and any third party claim in respect of misuse of any information of a third party. The Company shall have the right to defend itself, pursuant to this Clause, subject to your indemnification. These indemnity obligations will survive termination of your relationship with Company or you ceasing to use the Site.

14. Governing Law

These Terms are governed by the laws of India, without regard to conflict of law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra.

15. Changes to These Terms

You accept and agree that the Company may suspend or vary the whole or any part of the Site for any reason, at any time at its sole discretion without prior notice. The Company hereby reserves the right to make subsequent changes to, the Site or its content and services may be modified, varied, supplemented or withdrawn, if so required in view of business exigencies and/or applicable laws. Such variations etc. will be deemed effective and in force immediately upon posting of the varied terms on the Site.

16. Contact Us

If you have any questions about these Terms, you can reach us at:

Email: xolo.sales@xolopak.com

Address: Office No. 202, 2nd Floor, Seven Business Square, City Suryey No.11o8/7, Plot No.487, Bhamburda, Shivajinagar (Pune), Pune, Pune City, Maharashtra, India, 411005